Knowledge Base

More further information & advice on our services please contact:    OR    01306 268842


Add-On Services

My Website


Articles & Information

New Builds & Updates


I need to fill in a new Direct Debit form

Please follow the link to complete your online DD form here.

Report an Issue

I'm having an issue with my website, e-mail or other WW provided service...

We’re sorry to hear you are experiencing issues.

The quickest way to report an issue regarding any of our services is is through our help section.

Customer Notifications

I missed the last letter / email update

You can find all of our recent emails & updates here.


About our Services

We offer a wide range of web, design & digital services. For all the information about our services please visit – Our services page.

Search Engine Optimisation

How much is SEO?

Wearewood’s SEO service is a fixed price of £ 99 + VAT per poage.

We do offer bulk buying discounts for 3+ pages and 6+ pages.

For mall the information about SEO click here.

For information about our conten creation service click here.

How does SEO work?

Search Engine Optimisation is the process of targeting specific search terms with your websites content. For more information on SEO got to wearewood/seo.

OR look at this short video.

We offer SEO in two formats: The customer provides the content for us to apply the SEO settings to or with our Content Creation Service where we write customised SEO content for you.

For further questions and information contact

How long does SEO take?

SEO + Content Creation takes approximately 2 weeks to compose, it will then be passed to you for review.

Once in your website and the appropriate SEO settings applied it takes approximately 4-6 weeks to be picked up by search engines and indexed.

Send us information for your SEO pages

As part of our content creation Service we’ll create customised SEO content for you website.

To confirm the pages you’d like to include and answer a few questions about your business click here.

Social Media

What is Social Media Management?

All of the information about Social Media Management can be found here.

For detials about our Social Media Management package: Use the button link for ‘About our Social Media Management Package’ at the top and middle of this page to include details about the package and examples of posts.

How do I add WW as an admin to my social profiles?

Each social network operates slightly differently, read all about it here.
Download the information to print here.

How to send us personalised social posts?

You can easily send us additional personalised message that you would like posted your social profiles here.

OR you can e-mail us direct

We’d be pleased to source an appropriate image to go with the post if you would like.

Automatic Website News & Posts Updates

As part of all our Social Media & GMB management packages, we’ll automatically post content to your websites News & Posts page.

Google my Business

Google My Business & Management

Google My Business is a powerful tool and side-kick to your website. Your GMB profile acts like a modern-day Yellow Pages, providing quick reference material to your customers. It also links with your website and social profiles to help build your online presence.

For more information go to wearewood/gmb or contact


How do I update my website?

You can update your website content at any time please send any edits through to

If you are looking to add something more substantial, such as Adding a Page, SEO or Content Creation Service. Get in touch with our service team –

How to send us photos for you website

You can send us photos directly through our upload point.


You can email them via a We Transfer. Go to their website.

Enhanced Forms & Contact Form Bundle

How much are Enahnced forms?

We offer a Enhanced form Bundle to include up to 5 fully customiasble forms for you website for just £8 + VAT a month.

Contact to add this service.

What's an Enhanced Form?

You’d be amazed what’s achievable with a contact form…

Ensure you get the right information the first time from online enquiries, using enhanced features. Read more here.

To add an our Contact Form Bundle to your site contact


Get an Enhanced form for my site...

We have a cntact form bundle that can be added to your site, top include up to 5 fully customised forms.

For working examples and further information see wearewood/forms.

To add an our Contact Form Bundle to your site contact


Understanding Web Terminology

Refer to our Jargon Buster for more information.

Taking Photos for my website

Of course, you need a stunning photo that really showcases your business and what you offer.

Size: For an image to be unpixellated on a modern-day website they need to be approx. 1500 pixels wide or higher.
Many modern-day phones will produce photos well in excess of this so you don’t need to worry about the quality.
(iPhone 6 and higher)

Read the full article here.

SEO Vs Pay Per Click

SEO is of much better value to you…

Both in terms of:
Monetary value – it’s more cost effective over time.
Customer value – SEO ensures quality content.

Read the full article here.


What's a Domain Name?

Your domain name is your web address / URL such as:


For help and advice on the right domain name for you contact

What's Hosting?

These are the files required for someone to access your website (make it ‘live’). At Wearewood your site is automatically hosted through us using a dedicated UK based server.


Get Inspired!

Sometimes starting is the hard part. Have a look at our Website Design Portfolio to see what can bed done.

See our Website Design Portfolio.

Update / Upgrade

Existing Wearewood customers looking to retain their current site content and format but ADD a service, such as SEO, or make some fairly *involved design changes.

*Such as: Significant colour changes effecting multiple pages (backgrounds / main colour), changes in layout etc.

Complete ‘Upgrade Form’

I want to build a completely new website

For new customers to Wearewood looking to commission a website.


Existing customers looking to start from scratch and have a completely new site.

Go to ‘Quote Form’

What can I include in my new website?

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

I'm looking for a simple site...

Simple, pre-designed template sites are available for customers looking to minimise design costs. More information can be found here.

All Extra & Add-On services services are still available on these sites.

Order through our webshop or order form.

Existing Customers

Existing customers looking to upgrade or re-build

Our website design portfolio has been categorised in different ways to help guide your through the options available.

View our website design portfolio here.


How long does a website take to build?

We aim to complete all website builds within 6-8 weeks from point of order.

Website builds consist of many different stages and build time is dependant on the site size and how quickly you approve and provide us with the information required.

If you a looking to get a site up more urgently, please contact us. We aim to achieve web builds in a time frame to suit you.

How to send us photos for you website

You can send us photos directly through our upload point.


You can email them via a We Transfer. Go to their website.

Compiling and Sending in copy for my new site

It’s important that your websites copy (words) are unique to your business, this helps google recognise your site as legitimate. Make sure you think carefully about what you’d like to include and what will appeal to your website’s users.

If you’re not sure where to start we offer a content writing service for both standard and Search Engine Optimised content.

Read more here…